Microsoft Certified: Customer Data Platform Specialist MB-260 Exam Review January 2026
The Microsoft MB-260 exam is one of Microsoft’s role-based certification exams and is fully focused on Microsoft Dynamics 365 Customer Data Platform (CDP). This platform is designed to help organizations unify customer data from multiple sources and generate actionable insights, making it a key solution in customer experience and data-driven marketing strategies.
This certification falls under the Microsoft Dynamics 365 certification track and is centered around customer data unification, enrichment, and analytics. Candidates who pursue this certification are typically expected to have some hands-on experience working with customer data platforms. While expert-level knowledge isn’t required, an intermediate understanding of data ingestion, data modeling, segmentation, security, and governance is highly beneficial.
The exam covers a broad range of topics within Dynamics 365 Customer Data Platform, including implementing a CDP solution, unifying customer data, enriching and analyzing customer profiles, and managing security and compliance within the platform.
If you’re preparing for this exam, it’s highly recommended to use multiple study resources. Microsoft provides several official options, including the MB-260 Microsoft Learn certification pathway, official documentation, study guides, and practice assessments. Instructor-led training is also available for those who prefer a structured learning environment.
If you’re planning to take this certification, be sure to regularly check the Microsoft certification page to stay up to date with any changes to the exam. Microsoft periodically updates the skills measured, and it’s important to align your studies with the latest version of the exam. The full skills outline can be found on the exam page, but in summary, your knowledge is assessed across the following areas.
My Overall Experience in This Exam
My overall experience, based on both my higher and lower scoring areas, was as follows.
My Three Highest Scoring Areas Were
Unify customer data
Enrich and analyze customer data
Create and manage customer profiles and segments
My Two Lower Scoring Areas Were
Implement Customer Data Platform solutions
Manage security, privacy, and compliance
This led me to believe that the implementation and security-focused sections were more challenging than I initially expected. While these areas alone won’t necessarily cause you to fail the exam, they are definitely sections to pay close attention to when preparing, as the questions tend to be more scenario-based and detailed.
My Library for Study Consisted Of
Microsoft Learn MB-260 Certification Learning Path
Microsoft MB-260 Practice Assessment on Microsoft Learn
Hands-on practice with Dynamics 365 Customer Data Platform
Reviewing official Microsoft documentation
Best of Luck in Your Studies
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