Your guide to becoming Dynamics 365 Fundamentals (CRM) Certified

The Exam Name: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Partner Benefits if linked with Partner Centre: No

The Exam Number: MB-910

Last Exam Update: Updated on December 27, 2023

The Passing Score: 700 /1000

The Type of Engineer Taking the Exam:

The Resources you should Use to Study:

https://learn.microsoft.com/en-us/credentials/certifications/exams/dp-900/practice/assessment?assessment-type=practice&assessmentId=24

The Score Report Sample:

Your score report will look something like the one below, this provides a candidate will a visual representation of how your scored across the exam, bars showing longer mean you scored higher bars showing shorter means you scored lower. Overall, the score report will also give you a number score exam 750/1000 this represents a pass scoring 650/1000 would represent a failure. The score report is a valuable report because it gives you data into where your strong and where you need further knowledge, remember to always look at this briefly at the end of your exam so you know what to expect you can then retrieve this from your Pearson Vue portal again at later time.

The Score Report Analysis:

Microsoft score report are a great way of identifying areas you did well in and areas you didn’t do so well in, there not meant to provide you with any sort of way to dissect and understand the exact score you received in your exam on a per section basis what they do is give you an understanding with bars as to how strong your knowledge is in the areas tested. Sometimes these reports will demonstrate a strong knowledge in areas and other times they will demonstrate low knowledge in areas.

If you Pass your exam

Congratulation you passed your exam, well done this is a feeling of great achievement and you deserve it, those long nights of study, the knowledge you have learned and the prep you have put in has paid off. Don’t stop here, reflect on the report acknowledge where you did well and take note of the areas you didn’t do so well, strengthen your knowledge further with more training as you progress to your next certification and remember your always learning.

If you Fail, your exam.

Sorry you did not pass your exam, well its ok to not pass as well , Microsoft exams are meant to test you on foundational knowledge this doesn’t mean you don’t have the knowledge it just means you need to try harder for the next exam Fail stands for First attempt at learning an believe me I’ve had a few of those , it’s how you dust yourself off and get back at it , I usually recommend where you fail an exam take a few days off , come back reevaluate the report and work on booking for your next attempt alongside focusing on the areas you need additional knowledge , usually more practice tests can help with this remember your always learning and this was your first attempt so don’t give up give it another try and see what happens

The Study Plan:

Utilising the recommended study material provides a structured approach to the exam, each fundamental certification requires the candidate to have a solid foundational knowledge about the certification they have chosen in our case here the MB-910.

When a candidate is looking at getting started on the foundational journey what I usually tell them is first start out with Microsoft learn, if reading reams of pages isn’t for you the virtual training days are a fun interactive way of getting learning in while also practicing the concepts you can do this with a Microsoft 1-year free demo tenant this will give you exposure to a free environment without costing anything.

Following on from this I would recommend candidates utilise the Measure Up and Microsoft Practice assessments these will give the candidate strong pointers to if they’re ready to take their exam.

Alongside the Microsoft learn pathway and the Microsoft practice assessment I usually recommend candidates supplement their learning with either Udemy or John Savills YouTube channel this provides for a more interactive learning experience and keeps the candidates from getting bored easily.

Microsoft offers so many resources and I would always urge candidates to check out the latest information through the Microsoft website. If your used to classroom instructor-based training Microsoft also offers this but it’s usually conducted by an MCT Microsoft Certified Trainer and there can be costs associated with it.

Last but not least , setting aside time every week can help with achieving your desired goals remember Rome wasn’t built in a day and on average candidates are studying for weeks on end to understand the material and take their exams your journey won’t necessarily be the same as others so take the time to learning something new and celebrate your achievements by sharing on social media platforms like LinkedIn.

My Opinion of the Exam

The exam was structured well but only do this if you’re working with dynamics daily, its great way to get the foundational knowledge and demonstrate your skillset with dynamics, the foundational exams lead onto associate and expert level, I would consider this to be a niche area as it won’t peak everyone’s interest, but it was fun learning all about it.  You’re going to want to be familiar with 365 Marketing, 365 Sales 365 Customer service and project operations to pass this exam, I would recommend you follow Microsoft learning path closely and supplement this with John Savills cram videos.

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